Last updated: April 2026
HearthGreen Gardens provides professional landscaping and outdoor maintenance services designed to deliver reliable, high-quality results. Because our work is scheduled, labor-based, and weather- and time-dependent, refund and cancellation requests are handled under clear and structured conditions. We aim to ensure fairness, clarity, and transparency in every customer interaction.
Landscaping appointments may be cancelled according to the terms of your booking. If a cancellation is made before the scheduled service time within the required notice period, no additional charges will apply. Late cancellations may result in a fee due to reserved staff time, equipment allocation, and scheduling commitments.
All landscaping appointments are reserved in advance and assigned to dedicated specialists. Missed appointments or last-minute cancellations may not be eligible for refunds, as time, labor, and materials may already have been allocated to your project.
If you are not satisfied with the quality of our landscaping work, please contact us as soon as possible. We will review your concern and may offer a follow-up visit, service adjustment, or account credit depending on the situation. Customer satisfaction remains a core priority of HearthGreen Gardens.
If you believe you were charged incorrectly, please notify us promptly. We will investigate the matter and correct any confirmed errors. Early communication allows for faster resolution.
Any digital service confirmations, design previews, or online add-ons are delivered immediately upon purchase. Once a service has been scheduled or work has begun, it may not be eligible for a refund except in cases of technical or operational error.
Approved refunds are issued to the original payment method whenever possible. Processing times may vary depending on your financial institution. Partial refunds may apply if only part of the landscaping service was completed or affected.
Refunds are not available for completed landscaping work, missed appointments without notice, or cancellations made after service has already been initiated or materials deployed.
In certain cases, we may issue service credits instead of monetary refunds. These credits can be used toward future landscaping services, maintenance plans, or garden design projects with HearthGreen Gardens.
This Returns & Refunds Policy may be updated periodically to reflect changes in services or operational procedures. Any updates will be published on this page with a revised effective date.
Our support team is available to assist with scheduling questions, billing concerns, or service feedback. HearthGreen Gardens is committed to providing reliable, professional landscaping services and clear communication.